Bearing Bad News
Ever wonder how to deliver bad news by letter? We all have to do it from time to time. Believe it or not, there’s a formula to help you through it…- The Buffer: Start with a neutral statement. Don’t roll with the bad news right away, as this can be very harsh.
- The Reasons: Build a case around your decision. If you’re really good, you’ll have the recipient agreeing that their request, candidacy, etc. were completely out of bounds.
- The “No:” This one’s the killer, but it’s very important to say “no.” Don’t leave the reader wondering if this is an acceptance or rejection.
- The Alternatives: If possible, offer an alternative to the recipient. But don’t, under any circumstances, lie about the options that are open.
- The cordial sign-off: Let the reader know that you remain open and cordial to staying in touch.
There it is. How bad can that be?
