Register Your Complaints Here
Recently went to Las Vegas and stayed at a certain hotel named after a pink bird. Ahem. Ok, anyone who knows Vegas will know what’s coming – expensive rooms, old décor, annoying crowds. Yes, yes and yes.
But what blew me away was how impervious the staff was to complaints. They'd clearly
heard them all. When I lodged my own set of gripes, the woman at the front desk simply nodded her head and responded, “I can give you $30 off, ma’am.”
Whoa. When your staff treats customer problems with a standard reply, you know things have taken a turn for the worse. I’m wondering if there were levels of complaints for refunds – you know, $30 for a minor room complaint and $50 for something more serious.
Nobody seemed too concerned about fixing things around there – just going through the motions.
But what blew me away was how impervious the staff was to complaints. They'd clearly
heard them all. When I lodged my own set of gripes, the woman at the front desk simply nodded her head and responded, “I can give you $30 off, ma’am.” Whoa. When your staff treats customer problems with a standard reply, you know things have taken a turn for the worse. I’m wondering if there were levels of complaints for refunds – you know, $30 for a minor room complaint and $50 for something more serious.
Nobody seemed too concerned about fixing things around there – just going through the motions.
