Does Anyone Have a Story About GOOD Airline Service?
I ask this question every time I fly one of our sorry U.S. airline companies. You know which ones I mean -- United, American, US Airways, Delta, etc. Every time I fly I am barraged with awful customer service and, of course, I am one of thousands of people who have horror stories each day. Sitting at a gate in Dallas, hearing the story of a couple whose flight was cancelled and tried to get on SIX different flights to go home, I realized that bad service is an every day, every hour occurrence.
Surely, there's got to be another way. Yes, Jet Blue tried a little harder (but they too came up short). And sure, there are a few good ones out there like Virgin. However, the norm seems to be horrible service and customer service agents who have heard from so many frustrated people, they are numb to the experience.
Suggestion to airline companies -- invest in a concierge service that really works. Stop being deaf to customer complaints. Everyone has a limit to the amount of abuse they can take. I think we have all reached ours.
