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May 31, 2007

Losing Control and Saying "Wii!"

   I recently read how Nintendo gave up control of marketing the Wii to the social media community. As one of the marketing officers stated, “We are a controlling company. This was a big deal for us.”

So for every company that publishes blogs and then deletes the negative comments, learn a lesson from Nintendo. Sometimes you just have to take a leap of faith.

Word of advice for Nintendao, et. al. It’s great to rely on them for word of mouth, but don’t forget to respond to their comments and concerns. It’s a two way street in this brave new world, you know.

From the "That's My Idea" Department

    Ok, Current tv was on the air before I posted an entry proposing a tv network that runs like YouTube. However, I've just discovered Current TV and now I can confidently say, "Ha! I was right. It IS a good idea."

 Current TV is an independent media company led by Al Gore and Joel Hyatt. The cable television network features "pods," or short programs, of which 30% are created by viewers and users. They even hold contests for users to create advertisements for their sponsors.

Great idea. Wish i'd thought of it...first.
 


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May 30, 2007

When Words Have the Wrong Meaning

 Great example of words getting completely mixed up...

When asked what he was doing in Los Angeles by airport security,  Hollywood director MIke Figgis reported he was "here to shoot a pilot."  Obviously, he meant a trial television show, but security completely understood. He was held for several hours. Whoops.

Those Who Market Also Teach

Kathy Sierra has some great insights about the connection between teaching and marketing.

As she says, if you want passionate users, you should educate them. And if you want passionate learners, you should sell them.

To quote Sierra, "If ever there were two groups who ought to trade places--and especially research -- it's teachers and marketers. Our mantra here is, "Where there is passion, there is a user kicking ass..." and by "kicking ass" we mean "being really good at something." In the post-30-second-spot world, the marketing department should become the learning department. Meanwhile back in schools, teachers should become...marketers."

Love it! Maybe that's why I like teaching marketing so much. Tis extremely powerful to teach that which is your passion...


May 29, 2007

Intranets' Tangled Webs

 

I am writing a piece on intranets right now and it has been an eye-opener. I’ve always found working on intranets a bit of a challenge. It’s not like a company’s Web site that is generally handed over to the marketing department. An intranet is entangled in much more internal politics. So, what’s wrong with most intranets today?

Most corporate communications people can answer this question almost instinctively.  The intranet has traditionally been not a single system working to benefit the organization, but a collection of information operated by independent groups with varying priorities, politics or predisposition to posting information. As a result, intranets have become sprawling networks of data that often frustrate employees rather than making their jobs easier.
 
Says corporate communications consultant Gerry McGovern, “I used to think that the Web was this great big wonderful library. Some intranets are indeed like libraries, except that all the books are on the floor and the lights are turned out.”

Another fault lies with many communications departments themselves.  Traditionally, internal communications were top-down and the communications department’s job was to deliver the message. With interactive media, however, communications can flow in many directions. The communications department must learn to facilitate and organize the messaging, rather than always controlling it. That’s a hard lesson for most.

Read up on IBM if you want to know about intranets done well. Of course, this is another challenge for marketers. You’ can’t really see good examples on the Web … only read about them. No wonder marketers are frustrated.
 

May 28, 2007

Lost in Translation

These are posted all over the Web, but they always make my class on global marketing a little more amusing. It's sort of a "don't get on this list" warning for marketers:

  • Waterpik uses another name in Denmark. "Pik" is the common Danish word for male genitals. Most Danes can easily translate "water" to the danish word "vand". And "vandpik" is a term for the morning erection.
  • IKEA tried to sell a workbench in the U.S. called the FARTFULL.
  • In the late '70s, the American computer company Wang was puzzled why its British branch refused to use its latest motto "Wang Cares".
  • Traficante is an Italian brand of mineral water. In Spanish, it means drug dealer.
  • Clairol introduced the "Mist Stick", a curling iron, into German only to find out that "mist" is slang for manure. Not too many people had use for the "manure stick".
  • Coors put its slogan, "Turn it loose" into Spanish, where it was read as "Suffer from diarrhea.”
  • Chicken-man Frank Perdue's slogan, "It takes a tough man to make a tender chicken," got terribly mangled in another Spanish translation. Perdue had billboards all over Mexico with a caption that translated to, "It takes a hard man to make a chicken aroused."


May 27, 2007

A Really Big Shoe (store)

I love Saks’ New York’s bright idea to get a separate zip code for its shoe department. Very clever.

However, now we’re going to see a rash of marketing copycats trying to get their own zip codes for clients:

90210-SNOB (Bev Hills)
60608-WIND (Chicago)
53202-BEER (Milwaukee)

You get the picture. In any event, it was cute once, but could become obnoxious. And besides, all those letters to “Mr. Jimmy Choo c/o 10022-SHOE are going to P.O the P.O. eventually.

May 25, 2007

Keep Your Eye on Idol

01[1].jpgNow you can spend every waking moment watching television.

The Arisawa Teleglass is a clip on LCD display that can hook to a pair of glasses. The .24 inch LCD display simulates a 21 inch display from 1 meter. And you have to carry an iPod-sized box to function.

The cost is about $400 and it's from Japan. Are you that addicted to t.v. to wear one of these?



Armchair Activism

Greenpeace+whales.jpg

Great ad from Leo Burnett, Chicago. The tag, "You don't have to join us to join us" says it all. 

May 24, 2007

Wash and Dry(red)

Washerdryer_2Whoever heard of a red washer and dryer? Well, apparently the red cuties are selling like … uh… cherries.

 

Check out this story on the LG TROMM Steamwasher and dryer. It’s a classic case of taking something boring and making it very cool.  Also, love the quote: “Homogeneity is not the pathway to word of mouth buzz.”

 
Very true.

Oh Sorry, Didn't Read the Sign

Marketers already know that the American public doesn't read, but if you want to prove it, try something like this.  Imagine the screams you'll hear from the folks trying to relieve themselves inside. An interesting experiment, but not exactly the best customer service.toilet-door-illusion.gif

May 23, 2007

Creepy Stuff

464860482_d83ba14fa9_m-2.jpgNow I love a great publicity stunt (see below), but this one creeps me out!  It's a hot air balloon in the shape of Darth Vader's helmet which was launched at a festival in Ceroux, Belgium on May 17. The thing was designed to commemorate the 30th anniversary of "Star Wars."

If that floated by my window without any warning, I would plotz. Really. 

And for My Next Stunt...

Steve Rubel’s Micropersuasion has always been one of my favorite blogs. In fact, I SHOULD list it as a link to MarcomMaven (is that a lazy line, or what?). I really liked his observation about “The Flat Future of the Publicity Stunt.”

Whereas the goal of publicity stunts used to be getting as many people as possible to notice your clever little act, today we have the Web which helps us target our online escapades. To quote Rubel, “A smart approach is to think simple and small. Target a niche, rather than big mainstream audience, and come up with something really different. The good news is that you don't need to spend a lot of time and money to do so. You can use off the shelf tools and an acquired knowledge of online culture.”

Or, as Rubel puts it, not all Web-based stunts have to be Subservient Chicken -- a clever Web stunt launched in 2004 (see photo) and designed to capture as many visitors as possible. You can try for a much smaller, niche audience and still be successful.

Makes sense to me.

Save Your Dollars, Folks!

      
Hold the full-page ad buy!  According to studies released at the Poynter Eyetrack07 conference, bigger might not always be better for full-page ads. To quote: As powerful as full-page ads are in broadsheet, an ad between half a page and a full page in size is equally, if not more, powerful.

Yeah! For years I’ve been saying that a full page ad will get less attention than an island or junior page. Makes sense, huh? People will look at a page with some news, rather than one with no news?

Ok before I do the vindication dance, I’d just like to also add that print buys are probably worthless at this point in time. Spend your money online or in broadcast media. Just one humble maven’s opinion…

May 22, 2007

Mom's Nightmare

Although my daughter is less than 10 (the two-digit mark comes later next month), I had a dream that she was on “The Bachelor.” Is this every parent’s nightmare?  There’s your kid, heart ripped asunder as she plays the stereotypical helpless female on national television.

What if every parent made their daughters swear that they won’t be on some reality show, perpetuating the desperate female role? I know, I know. It sounds like that old, “What if they held a war and nobody came” line. However, it’s not a bad idea.

Yes, “The Bachelor” does well from a marketing aspect. But there are times when marketing must be secondary to good taste and preservation of dignity. I’m not a prude (Really! Ask my 80s pals about that punk rock phase…) but I hate to see sexual stereotypes proliferated in the 21st century. If my daughter showed up on The Bachelor, I’d show up at the producers’ homes and give them a piece of my mind. I may be a gung-ho marketer, but I’m also a mom who wants the best in life for her kids.

May 21, 2007

Marketing with Dignity

Too often marketers are consumed with attracting the Paris Hilton crowd. You know exactly what I mean – those with money to burn.

 

However, it is more important to market and provide quality goods/services to those who are struggling economically. Read a synopsis of the Magazine Luiza case from Harvard Business School. Note how approaching this segment with dignity is a key factor to the store’s success. Bravo.

Fonts Gone Crazy

This from boingboing.net, which makes the case for (tongue in cheek, I presume) templates in tatooing.  And we marketers rail at inconsistent typefaces. Man, look what people are applying to their own skin!

May 19, 2007

Reading Lolita, Again and Again

 
“Lolita, light of my life, fire of my loins. My sin, my soul.”

This is the opening line of Vladimir Nabokov’s breakthrough novel Lolita, the story of a man who has a love affair with a 12-year-old girl.

Disgusting, right? Well, for decades, this supposedly filthy novel has been my absolutely favorite book. One has to read it to understand. Nabokov’s prose seduces the reader into seeing the man (Humbert)’s completely outrageous and criminal point of view. It is an amazing masterpiece and even more astounding when one realizes that Nabokov learned English later in life.

I picked up Lolita when I was 16 and have had my own tumultuous love affair with the book. I loved it from the start but also recognized the outrageousness of its topic. Later, as my feminism matured, I tried to reject the book completely. But a year or so ago, I returned to the book.  Actually, it was a series of CDs featuring Jeremy Iron’s narration that brought me back. He is the perfect Humbert.

From time to time, I'll pick up Lolita whenever I want to review how a master uses the English language. And now I’ve accepted my utter infatuation with the book, my sin, my soul.

May 18, 2007

Little Packs o' Art

maggi_ketchups.jpgFor some, it's a complete waste of time. For others, it's a wonderful array of interesting packaging (I'll leave that debate up to you). Check out Museum of Condiment Packets.

Just about all your favorite condiment packets are there (soy, mayo, hot sauce, etc.).  It's interesting how some more creative designers have tried their best, but most just stick to a certain formula (yellow for mustard, red for ketchup).  

Personally, I like a lot of copy on my packets. Don't know why, but sometimes eating fast food can be terribly boring and a gal just needs somethin' interesting to read. 

Ads by Dali

2.jpg

If you've never seen the Salvador Dali Alka Seltzer commercial, it's worth a look. By the 1950s, Dali was dabbling in many commercial ventures. He appeared on TV game shows such as "What's My Line?" where he was known for his strange banter with fellow guests. He did other television ads (there's a chocolate ad on YouTube that makes ample use of the famous moustache).  He even wrote PR copy ... now that must've been interesting!

May 17, 2007

Green is Blue and Red

418454283_f0bef84b3d.jpgIs “green” red or blue?  In other words, does environmentalism have a political party anymore?  I’m thinking the answer is no – at least I’m hoping the answer is no.

The time has come when environmentalism is everyone’s issue, which is great news for marketers working for highly traditional organizations. Years ago, it may have been that saving the earth was considered politically-charged. Now it’s just a necessity.

Take British Petroleum. It’s not exactly the most liberal-minded company. But they changed their name to Beyond Petroleum and started doing a range of innovative activities. For example, in 2007, they announced that they would spend 8 billion dollars over ten years to research alternative fuels. Additionally, BP unveiled its Helios fuel station in Los Angeles, a “living lab” for green technologies.

So, if BP can go green, so can your organization. Who knows? Maybe you’ll be the impetus to help your organization save the planet. That’s not a bad thought whatever your political alliances.

May 16, 2007

Reading and Writing

41et94LzPxL._BO2,204,203,200_PIsitb-dp-500-arrow,TopRight,45,-64_OU01_AA240_SH20_.jpgWhen I was growing up, one of my teachers had a poster that said, “Read the good books first because you just might not have time.”

I thought it was a bit strange. I mean my third grade biological clock wasn’t exactly ticking and I was told it doesn’t really matter what you read – just read.  But as I’ve grown older, I tend to agree with the sentiment. There just isn’t time to waste on bad books.

If you agree with this attitude, I recommend Francine Prose’s Reading Like a Writer.  Prose – and I don’t know how she got such an appropriate name – inspires the reader to simply read more carefully. She writes about the basic elements of writing – dialogue, words, sentences and paragraphs. And she gives examples from the greats.

If nothing else, read the book to jog your memory about the truly good books there are to read. Thanks to her, I’m going to pick up some Salinger, Tolstoy and Woolf.

May 15, 2007

On Abandoning Robot-Speak

Why is it that after you register a complaint with an organization the customer service representative says, “Have a great day?”

Obviously, the day’s been dampened by the foul up that prompted you to call in the first place. Wouldn’t “I apologize for the inconvenience” be a better response? Or, in today’s litigious world, is an apology an admission of guilt and a potentially costly situation? 


I prefer when customer service representatives are more human than robot.  A while ago the Ritz Carlton asked team members to stop saying “my pleasure” and interject their own responses. That’s a great idea. Real humans talking to real humans. An amazing proposition…

May 14, 2007

Marketing What Folks Don't Want

For a very short time in my distinguished (?) career, I marketed hospice services. My job was to visit oncologists and convince them to recommend the services for some of their less (ah hem) successful patient cases.  I quit after a month.  I was five months pregnant at the time and considered the whole strategy a bit ghoulish.

However, I didn’t exactly get off of the “marketing stuff people don’t want” bandwagon. Having spent the bulk of my career in healthcare, I can market a mammogram or prostate exam as well as the next marketer. Heck, I can even convince smokers to take a CT scan of their lungs.


I’ve always wondered how I’d do at marketing funeral homes. Would I repeat my hospice squeamishness or go for it with the gusto that I marketed Stroke Centers? For those who market funeral homes, check out Lane and Company’s  marcomkits.com. It’s pre-packaged spots for getting people to think about what they really don’t want to think about.

May 13, 2007

If Mom's Down in the Dumps Today

 10-yard-container.jpg

Happy Mothers Day, everyone!   Here’s to all the hard-working moms out there.

Today, I woke up to a great email.  RollOffsDirect.com, those wacky online dumpster order-takers, are offering a seven percent discount on dumpsters today only – just for Mother’s Day. So, if you’re still stuck for a gift, why not give her something that speaks volumes about the way you feel – a discounted trash bin.  Makes you feel kind of warm and fuzzy, don’t it?

 

May 10, 2007

Does Jared Eat Pizza?

So what do you think? Should Subway sell pizza?  Test markets show that it goes over fairly well with customers in major cities.

But what would pizza do to the Subway brand? After all, this is the company that convinced America you could lose weight by eating Subway. Are they that good -- can they convince America that pizza is slimming? Perhaps if you just eat the box.

Maybe we're smart enough to know that only certain Subway meals are healthy choices. Maybe. 

Loyal Customer Gets Her Way

Breaking news ... Hilton Honors has righted its wrongs. I got my points back. So, good for them, but there still was no reason for puting a loyal customer through all the aggravation I experienced (see below).  I'm not sure that I like the fact that I got my way only because I blogged about my gripe. Seems to me just some good old fashioned customer service should have sufficed.

May 09, 2007

Is This Any Way to Run a Loyalty Progam?

I am having a nasty old time with Hilton's loyalty program. I've been a member for years and years. Every time we go on one of our high-flying family vacations, we choose a Hilton to get more points. And, since we've been traveling internationally recently (where they don't have big family-style rooms), we purchase not one -- but two -- rooms every night so that the kids can come along.

So, after many many stays and thousands of dollars in patronage, Hilton decides that, whoops, they had a little accounting snafu last JULY and they're pulling back 40,000 of my hard-earned points.  That's a lot of stash -- points I was saving for this summer.

 
Of course, I'm at a loss. I'm surfing through emails, trying to desperately come up with a way to save my points. As I recall, there was a lot of confusion over points and certificates and all kinds of ridiculous mishandlings last July. I did come up with several emails from that period saying that they were sorry and that they were compensating me 40,000 points for all the trouble they put me through.  Now, it seems they're taking back their apology.

That's just tacky behavior. Don't treat a loyal customer so shabbily, Hilton Honors.  You have some very nice hotels, but a lot of bureaucrats in your front office who need to take some Marketing 101 classes.
 

May 08, 2007

SEO Your PR

Here’s just a little review for the public relations folks among us.  Are you search engine optimizing your press releases?

Sometimes we overlook the fact that our releases have a life not just on editors’ desks, but on Google or Yahoo News as well. A well-optimized release can be seen by millions of visitors, including journalists searching a story.

How to optimize your release for extra mileage? I really like Laura Cunningham’s ridiculously easy four steps:

1. Research keywords for your target audience/subject matter
2. Add keywords to the press release to create keyword-rich content
a. Add keywords to your H1, header tag
b. Add keywords strategically within your press release copy
c. Add keywords in links back to your site
3. Make sure density levels are appropriate (recommend 8-15% overall density)
4. Make sure your optimize the first 250 words of your content

Voila!  Let me know how you do.

May 07, 2007

Among the Powerful

Wa-hoo!  Marketing Maven made it to the Todd And's Power 150 of marketing blogs. Granted, I am in the "honorable mention" category and I am 294 of 295. Nevertheless, I am in the directory and so so proud. Read Todd's Blog  as well. It's good stuff written by someone who knows marketing and likes to write about it (as opposed to yours who likes to write about marketing but knows little).  In any event, I'm celebratin' being among the powerful (sort-of).

May 04, 2007

You'd Pout, Too

I knew there was a reason I didn’t like my daughter’s obsession with Bratz dolls. It turns out that the things are made under extremely harsh labor conditions in China. According to the China Labor Watch and the National Labor, workers are paid the equivalent of 17 U.S. cents for each doll. The dolls retail for US$16.

No wonder those things look so pouty and standoffish. I’ve never been a big Barbie fan either, but now I know why Bratz leave me cold.

Feed the Beat: A Smart and Simple Idea

Taco Bell is always coming up with the best  public relations and  marketing ideas. From offering free tacos for everyone in America if the disintegrating Mir spacecraft hit their target in the Pacific Ocean to a media prank announcing that the Liberty Bell would be sold and become the Taco Liberty Bell, their creative campaigns are truly buzz worthy.

Last fall, Taco Bell launched Feed the Beat, another brilliant idea. They gave $600 in restaurant vouchers to up-and-coming bands throughout the U.S.  That’s it. Just feeding bands.

Why? Think about Taco Bell’s target – young people who love music . Supporting their bands makes perfect sense.  And, as Taco Bell understood, bands do a lot of blogging these days – as do their fans. They had no doubt that they’d be mentioned by the musicians they supported.

Sometimes, small gestures go a long way, especially among those communicating in the blogosphere. That’s the idea behind the Taco Bell promotion and it worked. Brilliant.

May 03, 2007

Bring Back "Do Nothing" Summers

   
When did summer vacations become so expensive? I’ve tallied the numbers and concluded that my 10-year-old daughter’s summer activities will amount to more than $3,000. That’s for three weeks of summer camp and two different kinds of day camp. And that’s not including a potential family vacation or all those dance classes she will continue throughout the summer.

Not to sound like the old granny, but my summers seemed to be a lot cheaper. I’d sit around, catch up on old television shows, read a whole lot of books and write stories under a tree.

Maybe that’s a good marketing opportunity – old-fashioned “do nothing” summer activities at a competitive price. Your 10-year-old gets placed under a tree and is told to “think up something cool” after several hours of day-dreaming. I kind of like that … much better than all those field trips to water parks and bowling alleys.

Bye-Bye Marketing Department?

What’s the matter with your marketing department? Maybe it’s the fact that the very thing exists.

Consider Mark Stevens’ thesis that the very term marketing department “effectively balkanizes marketing ideation and implementation from the development and execution of the company’s core business strategy.” He suggests that marketers be placed as managers throughout the organization, making every department responsible for a piece of marketing. That way, everyone sees marketing as part of their jobs. Yes, it’s that important.

Having worked in marketing departments that were both number crunchers and “idea people,” I see his point. Either way, marketing becomes “those folks over there,” a bit removed from core concerns. That’s never a good place to be, especially when the company takes a downturn.

But if marketing is part of the core of what a company does, it becomes much more vital to the organization and always has a seat at the table. Good thought.
 

May 02, 2007

Something Fishy in the Water

I got a kick out of this story... Fijii Water ran magazine ads for its bottled water with the headline "The Label Says Fiji Because It's Not Bottled in Cleveland."

Cleveland officials retaliated by running tests revealing that Fiji bottled water contained 6.3 micrograms of arsenic per liter, while the city's tap water had none.

Oops, we meant Cleveland, California...right?
 

May 01, 2007

Sometimes We're Creatures of Change

 

When my son was much younger, he only ate hot dogs.  This made it nearly impossible to go out to dinner anywhere but the local deli. So, every Friday night we would wind up at the same place. Sam would order the same thing and, eventually, my husband and I also fell into a routine. I’d have the chicken soup and he’d have the whitefish sandwich.

We weren’t exactly proud of this routine and hoped that someday my son would grow out of his eating habits. But the process took several years and, over time, the wait staff at the deli knew exactly our routine. It became a little embarrassing. In fact, every time we entered the deli, the crew would greet us and ask “same old, same old?”

Now, I liked the fact that we were personally greeted. The part I hated was the, “same old” line. 

…Which brings me to my point about certain forms of marketing.  While Amazon and other personalized sites greet you by name (that’s nice), they also try to predict your habits (sometimes, not so nice). No one wants to be seen as a boring creature of habit. It gets a little creepy and isn’t always a sign of respect, as some marketers tell us.

Oh, and by the way, my son is a vegetarian now. He still likes to go to the same deli, but he’s changed up his order and asks for the Gardenburger. You can bet our waiter was shocked the day that happened.
 


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