Jet Blah
We traveled from Long Beach to Oakland on Jet Blue - a very short, direct flight. Couldn't have been over an hour in the air. Well, we waited about the same amount of time to retrieve our luggage upon landing. And when we did, we found that my 14 year-old son's case hadn't made it. The guy at the Jet Blue lost luggage office shrugged and told us he'd give us a call when the next plane from Long Beach came in. "It's the holidays. I guess it's on the next flight," he told us, barely looking up from his paperwork.
As you can guess, no call was received from Jet Blue. Nothing.
Knowing my son's proclivity for embarrassment, I told him he had two choices -- we'd go out and buy some essentials to get him through the three-day trip OR he could sit back and watch his mother go crazy with so-called customer service people. He sort of shrugged and said he wanted his stuff.
It took about three hours of unabashed craziness on my part to get through to a customer service agent who cared. Most said that we should wait five days and report the bag as lost. Finally one gave me a clue -- the bag probably went "back east somewhere." With that piece of knowledge, I called three lost luggage offices at major airports served by Jet Blue. The guys in lost luggage were a little perplexed -- why was I calling? Shouldn't the Jet Blue agent be calling? I said that was exactly my point, but since they weren't doing their jobs, I'd do it for them.
Just great, Jet Blue. Oh yeah, thanks for dropping the bag off at our hotel at 1 a.m. By that time we had bought $100 worth of underwear and essentials at Macy's San Francisco.
Next time you promote yourself as "not your typical business," try to act not so typical.
